Dynamics 365
Microsoft Dynamics 365 is a cloud-based software helping organizations improve their business relationships with prospects, customers, as well as team members. It incorporates several cloud apps to help businesses deal with a range of processes, be it operations, accounting, or sales. Microsoft D365 provides your staff with the practical tools for being more productive, enhancing customer relationships, and most essentially ensuring more business wins.
The application provides executives with useful insights when it comes to opportunities and performance via its intelligent platform. As Dynamics 365 merges ERP and CRM competencies, companies can painlessly simplify the way they connect with customers as well as internally. In this blog, you will learn about the top business benefits of Microsoft Dynamics 365.
Incorporates with Microsoft Products
Dynamics 365 seamlessly integrates with additional Microsoft products including the complete Office 365 application. Such inclusions help businesses to jump from Dynamics 365 to Microsoft Outlook for communicating and to SharePoint for documentation, as well as to Power BI for data analytics.
The simpler it is to use and move amongst applications, the lesser time people will need to spend moving information or data between apps and gaining knowledge about new platforms.
Simple to Use and Implement
Use Dynamics 365 in a cloud or for that matter in a hybrid environment, making the application easy to manage and implement in whatever way required depending on your infrastructure and budget.
Dynamics 365 is cloud-based and so, it is best for organizations with a Bring Your Own Device (BYOD) policy. Your staff can effortlessly access D365 apps from Microsoft Outlook, a smartphone, tablet, or an internet browser.
Improved Productivity
With Dynamics 365, your staff can access any type of information, work with efficiency, and reduce the time needed to look for data. Your employees can make intelligent and informed business decisions with all tools and insights with the click of a button. Rather than accessing CRM, ERP, Office applications, and data individually, they will find all information in a single platform.
This way, you can boost productivity and perform more with user-friendly workflows, enterprise-grade security, and audit trails. Integration of CRM and smart reporting is made simpler with Dynamics 365.
Easy Customization
Dynamics 365 comes with a gamut of modules and integrated workflow tools that you can leverage to automate responsibilities across marketing, sales, field service, project service, and customer service. Even when the pre-developed tools don’t precisely match your requirements, you need not worry. With Dynamics 365, you can change workflows to realize your organizational requirements. Make the best use of the custom-built tools to specify additional fields as well as new items in the system.
Dynamics 365 also comes with an adaptable architecture, pricing levels, and implementation choices to help personalize the platform depending on your team size, KPIs, and budget. You can scale up or down, opting for a flexible monthly subscription that you can easily change.
Complete View of Your Business
The application lets businesses centralize data from sales, purchasing, accounting, inventory, as well as customer interactions to help get a precise view of your organization. All information remains updated to help detect trends, avoid problems, and ensure exceptional customer experiences.
With Dynamics 365, you need not worry about machine or manual updates to run for accessing up-to-date versions and features.
Improved Customer Experiences
Dynamics 365 collates loads of useful data on every customer, analyzing the web pages they visit, how they communicate with brands, the communities they belong to, and things like that. D365 comes with a BI tool to identify customer sentiments, purchasing behavior, as well as brand loyalty. These are data points that businesses can gauge quantitatively, the information extremely related to a company’s sales process.
The data helps customer service agents to manage every communication case-by-case. When you have all such data in an accessible place, your agents can reach out to customers on an emotional or human level and suggest customized solutions.
Do You Need to Upgrade from Dynamics AX to Dynamics 365?
If you see the table below, the typical support dates ended for Dynamics AX 2012 R3 in 2021. The previous versions ended in October 2018. So, with the support coming to an end, the new fixes, options, features, as well as security updates aren’t available. This means that customers need to gradually upgrade to Microsoft Dynamics 365 eventually.
​Products Released | ​Lifecycle Start Date | ​Support End Date | ​Continued Support End Date |
​Dynamics AX 2012 | ​9/25/2011 | ​10/09/2018 | ​10/12/2021 |
​Dynamics AX 2012 R2 | ​2/19/2013 | ​10/09/2018 | ​10/12/2021 |
​Dynamics AX 2012 R3 | ​8/1/2014 | ​10/12/2021 | ​1/10/2023 |
Reap the Maximum Benefits out of Dynamics 365
If you want to gain more useful insights related to your customers, simplify sales processes, and take your business efficiency to the next level, Microsoft Dynamics 365 is the perfect solution for you. Integrating a new platform into your current infrastructure can prove a complex process. PT Wahana Cipta Sinatria, a Microsoft Gold partner will help you with all the resources you require to switch to Microsoft Dynamics 365 without any glitches.
Be configuration, and setting up workflow automation, we will take charge of the process to help your business make the most of Dynamics 365 for building robust customer relationships and being extremely productive.
