Support and Service Division of Wahana Ciptasinatria help you maintain your IT systems. Our support coverage any of Microsoft Dynamics products such as Microsoft Dynamics AX 3, Microsoft Dynamics AX 4, Microsoft Dynamics 2009, Microsoft Dynamics 2012, Microsoft Dynamics 365 and Microsoft Dynamics 365 Business Central. Our integrated service offering combines Managed Services, Consulting and System Integration and Industry Products that are embedded into each Industry offers. With this service structure, we are able to provide full life-cycle IT services.
Supporting Business Processes
Free Consultation
100% Free Consultation by Call or Email
Microsoft Certified Professional
All team certified in
Microsoft Dynamics AX
Quick Response
Quick Response Off-site and On-Site Support
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Expert in Dynamics AX Products
Expertise in Manufacturing, Distribution, Mining, Contractor, Government, Service Industry, Foods and Beverage, Retail. and Public Sector
MAINTAIN SCOPE
1. Consultation by email or phone (free in the maintenance period)
2. Remote assistance (problem-solving – Analyze the problem, system test, solution report )
3. Free deposit mandays*
OUT OF SCOPE (USING DEPOSIT MANDAYS*)
1. The addition of new features
2. Training, Re-installation/Re-Configuration
3. Onsite assistance (visit to the customer)
SERVICE SCHEDULE
1. Support and maintenance would be served in the working hours. However, whenever necessary, it might also be served outside this schedule upon an agreement.
2. Any case received will be responded within a determined period, the response might be not the final solution that will be scheduled later.
TERM AND CONDITION
Pricing
1. All prices exclude taxes VAT (PPN), include PPh 23
2. All prices are FOB Jakarta
Payment
1. Payment 100% of total
2. Invoicing upon Purchase Order
3. Payment terms Invoice + 15 days.
4. The cost of additional mandays number should in the maintenance and support period requires an additional maydays number to complete the maintenance process, therefore the excess of maydays will be charged to the second party of IDR 3.500.000 per maydays used.
SUPPORT DIVISION WAHANA CIPTASINATRIA