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Home - Solution - Artificial Intelligence - AI on ERP & CRM - SCM

AI-powered assistance that helps business professionals

Predict and act on disruptions in real-time

Use intelligence from the news module in Microsoft Supply Chain Center, available to Dynamics 365 Supply Chain Management customers, to flag potential disruptions to key processes and review AI-generated contextual emails to suppliers for fast action.



  • Low visibility into macro forces that can disrupt supply chain processes and lead to higher costs

  • Crafting messages to suppliers takes valuable time, increasing the risk of disruptions

With Copilot in Microsoft Supply Chain Center

  • Predict and act on risks

  • Contextual emails addressed to the right contact with all the right details

  • Increase productivity and save time

Streamline purchase order change management for procurement teams

With co-pilot, Dynamics 365 Supply Chain Management empowers procurement professionals to efficiently handle responses and changes to purchase orders at scale and assess the impact and risk to help optimize procurement decisions.



  • Procurement clerks receive large amounts of responses to purchase orders which oftentimes require changes to ordered quantities, delivery dates, or products delivered

With Copilot in Dynamics 365 Supply Chain Management

  • Efficiently handle responses and changes to purchase orders at scale and assess the impact and risk to optimize sourcing decisions

  • Quickly identify potential impacts and actions based on responses, use natural language to ask for a summary of changes happening across purchase orders, and dig deeper with pointed questions,

  • Rapidly adapt their sourcing plans to meet customer and partner needs.

Copilot in Dynamics 365 Supply Chain Management

Microsoft Copilot is an AI-powered assistant integrated directly into Dynamics 365, including the Supply Chain Management (SCM) module. 

  • Proactive Insights and Guidance: Copilot analyzes data and identifies potential disruptions in the supply chain to proactively provide recommendations and next best action suggestions directly within the SCM interface.


  • Conversational Assistance: You can ask questions about purchase orders, inventory levels, or analytics, and Copilot will provide summaries, and data visualizations, and even suggest solutions.


  • Actionable Recommendations: Copilot can suggest alternative suppliers when facing shortages or automate tasks to save you time.

Better predict and act on disruptions across suppliers, weather and geographies.

​Want to upgrade your Dynamics AX to Dynamics 365 FO? Take a look at PT Wahana Ciptasinatria. WCS is a trusted Microsoft partner with extensive experience in implementing Dynamics 365. We can help you implement Dynamics 365 successfully and achieve your business goals.

Upgrade your Microsoft ERP

Experience limitless Microsoft Ecosystem by upgrading your ERP to Microsoft Dynamics 365, Your last major ERP upgrade

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Dynamics 365 Copilot

Dynamics 365 Copilot from Microsoft brings the power of AI capabilities into ERP software. Partnering with WCS helps create ideas and content faster, complete time-consuming tasks, and gain insights and next-best actions—just by explaining what's needed.

AI-powered assistance that helps business professionals

  • Generate ideas and content faster

  • Perform and automate tasks faster

  • Get insights and the next best actions

Key differentiation:

  • GPT-powered copilots for every job role

  • The copilot feature is built natively in Dynamics 365

  • Powered by Azure OpenAI Services

  • Empowering responsible and impactful AI practices

  • Secure company data – your data is your data


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